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Go to the shopShipping Policy
At Chawla & Chhabra Watches, we are committed to delivering your orders safely and smoothly through trusted courier partners across India.
- All confirmed orders are processed and dispatched within 7 working days from the date of order confirmation.
- Delivery time may vary depending on the customer's location, courier service availability, public holidays, or unforeseen delays.
- Once your order is shipped, you will receive the order update or tracking details on your registered mobile number, email, or WhatsApp, wherever applicable.
- Customers are requested to check the package carefully for any damage, leakage, opening, or tampering before accepting the delivery.
- Before opening the package, customers must record a clear unboxing/open-box video from the sealed package stage.
- The unboxing video should clearly show the package condition, shipping label, opening process, product, bill, box, warranty card, and all accessories received.
- In case of missing product, wrong product, damaged product, or any delivery-related issue, the unboxing video will be required for verification.
- Any complaint related to damaged, missing, or wrong product may not be accepted without a proper unboxing/open-box video.
- Delivery handover may require OTP verification, signature, or identity confirmation as per courier partner guidelines.
- Chawla & Chhabra Watches will not be responsible for delays caused by courier partners, incorrect address, customer unavailability, natural conditions, or other unavoidable situations.
- Customers must provide correct name, address, phone number, and delivery details while placing the order.
- For any shipping or delivery-related query, customers can contact Chawla & Chhabra Watches through the official contact details mentioned on the website.
